My NBN wireless connectivity is nowhere near as strong as my ADSL was. I live in Figtree, NSW. Thanks Rick. The file may also be found by changing the default retrieve option from "Unread files" to "Last 30 days" and by clicking on the "LOOKUP" button. It’s a shame that your sales people don’t pass it on over the phone when calling to sell an NBN service. in EU I can get $10 /month with vidafone or other very CHEAP, I am looking for cost effective AU to far costly for these days, Would be nice if you started in our area. My ADSL2 line I have barely gets up to @ 4.2Mb/second on a good day anyway and my upload speed is .8/Mb/Sec upload. So I ask to have the home made NBN ready or does this happen automatically now? NBN is slated to come to my street in the second Quarter this year. iiNet have horrible customer service and no control over the internet they provide. You can contact our team on 13 22 58 to double check this one! To check NBN availability and get an ETA you can visit: http://www.finder.com.au/nbn-tracker, also our support team can be of assistance on 13 22 58. Can you ask to have FTTP put to your home at your expense instead of FTTN??? 2. We are just upfront with the amount of allocated data allowance you’ll be receiving. Netgear's "community" software does not allow us to mark the first question as a solution. Now of course, with Christmas next Monday there’s no way I’m going to get a new modem, so my family is going to be without internet for the entire Christmas holiday. I have already been in contact with iiNet re: connecting to NBN and also advising of total loss of services to premises owned by my friends, will this also happen to me, ( have been advised by different phone company techs/sales that the old copper lines cannot handle the new technology. According to the results on the address you provided, it looks like preparation has been commenced, building should be commencing on 09 May 2016. Merry Christmas indeed! Two weeks ago I received a call from an iinet salesman, offering to upgrade my ADSL service to NBN. Re: Issues with D6220 connecting with Iinet NBN I was trying to connect to iinet but they have informed me after 2 weeks that my router isn't compatible. There is a $59.99 standard setup fee for Naked DSL; and applies to all plans unless otherwise specified. As NBN uses different infrastructure, the RIMs will no longer be a limiting factor in the service you receive as they are only to provide PSTN and ADSL at long distances from the exchange. Due to the different technology employed with FTTN, all voice services are provided through the Internet via VoIP. At least have 4g mobile . I am left wondering if I need to buy a separate router?????? I have multiple phone connections: to a hands-free phone base station with digital voice recording, other phone lines and fax, and to the computer modem/WiFi base station. Though on occasion the technician will require someone over the age of 18 to be home in case the technician needs to connect a new copper line or test connectivity to your premises. iiNet Modems Here’s a breakdown of the features and NBN™ services supported on the modems currently and previously sold by us. If your internet is working fine and you are getting speeds of more than 3Mbps to your computer, but your box isn't picking up the internet then there is probably a connectivity issue between your modem and your box (especially if you are using PLAs). https://www.iinet.net.au/about/legal/complaints-escalation-process/. I am in Toowoomba. The main benefit of rolling out FTTN is that it’s faster to connect than other technology types: which means getting the NBN to you, faster! My street address is Moab Place. We currently get 13 Mbs in and 1 Mbs out with ADSL. But I don’t want a copper road block – I want FTTP! Seems I’m stuck with a non-White-listed modem. Change your nbn technology with the Technology Choice Program, Fibre to the Distribution Point – the new nbn technology, http://www.nbnco.com.au/connect-home-or-business/check-your-address.html, https://www.iinet.net.au/internet/broadband/nbn/register, http://www.iinet.net.au/internet/broadband/nbn/coverage/, http://www.iinet.net.au/internet/broadband/nbn/plans/, http://www.nbnco.com.au/connect-home-or-business/technology-choice-program/individual-premises-switch.html, https://iihelp.iinet.net.au/Improving_WiFi_Signal_and_Changing_Channels, https://secure.iinet.net.au/internet/broadband/nbn/register. you can’t switch till the NBN arrives in your area & that could be years away yet. We currently have a landline, a fax line which is rarely used these days and two mobile phones; one prepaid the other on the landline account all with Telstra. However, you will need to upgrade after it’s unlocked to prevent the same issue occurring again. Discover the range of internet products available to you or for your business. This will let you pinpoint exactly where sites have been built or are in stages of preparation or construction. Is there multiplexing of wavelengths at each node or simply at the exchange? Can this please be explained to me as I would rather stay with iiNet. FTTP is weakest of the NBN infrastructure and I know this is not iinet’s decision. In regards to your modem working on NBN, this will depend on which technology is rolled out to your address, and which modem you have. We’ll then pass this on, asking you to no longer be called. iSelect does not compare or sell iiNet products. Will, 1.our existing phones be still useable? I am so glad we have fibre to home, in Ballarat, and not FTTB or FTTN. Or do you? You may choose to use your own modem, or to purchase a new WiFi modem for $59.95. Our plan options for NBN services and activation/connection fees associated with getting the service connected up can be found via our website (http://www.iinet.net.au/internet/broadband/nbn/plans/). What are her chances of employment in this technological world??? Over the last few years I have lost a computer and five phones to lightning in our location. Let us know how you get on! Too bad this is very outdated technology already surpassed by the the fibre to the premises tech that was being rolled out before, and although may have taken longer to get done would have been cheaper, and future proof. For troubleshooting see the Support pages. Hi, I’m Jason, the guy in the videos. I know I will have to eventually use this service, but the benefit for me waiting is I get to see consumer commentary on the NBN internet service in my area – as I also know that some things that providers (like iinet) do matter to the speed and quality of the service. Our NBN plans are priced decently considering the value included, they can be found via our website if you wanted to take a look (http://www.iinet.net.au/internet/broadband/nbn/plans/) Please note: The included Netphone/NBN™ Phone (VoIP) service and any included calls will NOT be available if you choose to use a modem that is not supplied by us. We’re also able to escalate this via the Complaints Escalation Process as well. This appears to be too far and we may not get much speed. I have already been in contact with iiNet re: connecting to NBN and also advising of total loss of services to premises owned by my friends, will this also happen to me, ( have been advised by different phone company techs/sales that the old copper lines cannot handle the new technology. Ive now joined Belong but dont know what details to … If you would like to get a better idea of the services we can offer you in your area or if there’s anything we can do to assist with your current service please give our friendly Sales department a call on 13 19 17. The technology you are using to connect to our network should have no bearing on the performance of your wireless network. In regards to the current infrastructure not supporting the new technology, our wholesalers will complete any remediation work required to ensure any existing infrastructure is able to be connected to the NBN as expected. It will be installed in my area in July. I can see odd areas covered but cannot discover mine. So you might be wondering: what is FTTN? The ADSL connection I have runs less than 2mb down. Maybe Santa Will send me a free modem express delivery…. You could even use your full Address if you're feeling super. How do you find out when my area ( Padbury 6025 ) will be connected What am i losing ( speed ) by not getting fiber optic straight to the household? ADSL currently also has copper from the node\exchange which slows your connection depending on distance from exchange. I’ve heard and read mixed reviews. My "modem" is an Archer D7 with wireless and DHCP turned off. @iiNet Thanks for your time, let us know if we can provide any further assistance! Is this true? Fibre to the Building or FTTB is a very similar technology which is connected in much the same way, but instead of a node in the street, the fibre-optic connection hub is installed in a central location in a multiple-dwelling unit and then connects to each individual residence using the existing copper network. Do you check the speed we could get at our house before getting a technician to go to the mode and make a new connection. I have pointed out there is no benefit for me to do so and the eventual repeated ‘puffery’ is I need to do so – so I wont be without a service. A replacement option depending on your set up may be to connect your extra phone and faxes to a VoIP adaptor in order to closely emulate your current set up. As an ex Telecom Tech I know how much some of the copper network will slow the FTTN network down, I am starting to bred carrier pidgins for sale to those unfortunates. With FTTN, the NBN fibre runs straight to a cabinet, called a node, in your neighbourhood, and then connects the surrounding premises from the node using the existing copper network. Hello . iiNet does not offer a Priority Assistance service. An incompatible modem is just going to cause headaches: you won’t receive the maximum potential speeds you could be receiving, or worse, your ports may be locked! As NBN services are less dependent on distance from the exchange and the nodes on FTTN are much closer than the extremities of some exchange distances, you should receive higher speeds than ADSL. If you do not own your router you will need to contact your internet company to have them do this for you. You can do it in a snap using credit card in Toolbox - just follow these steps. How is the location of the “node”determined? Our modems have been specially designed and tested to be easy to set up, deliver fast speeds and play nice with the NBN FTTB/N network. Typical of the Australian government! You willnot be charged for a Once the NBN™ rollout has been completed in this area, services over the legacy copper network will no longer be available at this premises and any services that are still connected via the legacy copper network on the Disconnection Date are liable to be disconnected. Who is correct? My contract with iiNet got cancelled because someone else provided my address when connecting their internet. If your device can connect, you need to get help with your Wi-Fi network. When are the “black spots” in the poorer areas of Ulverstone (or anywhere) going to be covered. So often in the past I have had to call in Telstra as their copper line had oxidized and caused both loss of speed and static on the phone lines. When we connect to NBN will we have a choice of speeds or are we limited by our supplier (Iinet)or the exchange. 2. The BoB2 modem is compatible with FTTP connections, however, it is not compatible with FTTN or FTTB. Provided you have an iiNet-supplied modem, our iiNet NBN™ plans are bundled with NBN™ Phone, which is a VoIP phone line. It sounds like this is going to be as slow as ADSL2+. If you’re wanting to get an estimated time of arrival for the NBN in your area you can check your address via this website: http://www.finder.com.au/nbn-tracker If the NBN is terminated at the node and then connected to copper, will this not seriously effect the quality to the end point user. Do they test our speed before changing us over to FTTN? Otherwise we could be stuck with extremely slow internet. The FTTN is a disaster. Because port locking stops the FTTN/B connection from working on a Network level, the customer will need to call their service provider to unlock it; it won’t automatically unlock by simply upgrading the modem at this stage. Also they are literally putting in conduit across the street and could be running it straight past my place. I imagine the most economical means of getting connected to fibre is to try and get as many fellow residences of the street to apply as well. Once at least one email has been sent to your new mailbox, try logging in to Webmail again. D-Link confirm that the device does not support VDSL but are adamant that it will connect straight to the NBN cable without a VDSL Modem. 3. iiHelp has everything you need to know about setting up your iiNet Service, troubleshooting issues and managing your account. Why doesn’t iinet offer FTTP? As defined by NBN™ (or iiNet where applicable) New Development Charge As of 1st April 2016, NBN Co introduced a connection charge of $300 for each new connection order within a New Development Location. Perhaps attempting to traverse the SSID you're connecting to from 2.4GHz to 5Ghz and seek out results. Would you mind e-mailing us directly with your details to: iiOnline@iinet.net.au ? But instead of all the RSP’s putting pressure on the government when we had the chance we now have this decades out of date tech being used, where every other country that uses it is now replacing it, in favour of fibre to the home. You can check your NBN eligibility and ETA here: http://www.finder.com.au/nbn-tracker or by using the NBN website: http://www.nbnco.com.au/connect-home-or-business/check-your-address.html Id be happy to pay to get NBN installed asap, and of course sign up with iinet. Update your Wi-Fi router with the latest firmware and make sure that the router supports your Apple product. soo your wonderful connection has left my voip phone inoperable and your modem takes 24 hours to restart after a power outage.. Congratulations on a 1800’s technology. Please roll this out of the LANYON in ACT exchange.. slow DSL for all the valley you will make a killing.. When an NBN connection tries to run through an incompatible modem, the system goes into panic mode, and locks the ports in order to not degrade the network or cause issues for other users on the network. 1. It’s better to just avoid this altogether by getting an nbnTM whitelisted modem. You can also contact our sales team on 13 19 17 who are able to use internal tools and check availability for Fibre services. Rather than standing up for the industries best standard of FTTP If and ever we get nbn..I will hooked in via copper that was laid in 1973..probably older than the person reading this. my first contact was made back in Dec 2015 and I have had no reply to any of my please helps…….awaiting response…. When is my suburb scheduled to receive NBN internet? In the end, we will pay as much for FTTN as we would have paid for FTTP, except we will have something just marginally better speed wise than ADSL2+, but with all the problems. Let us know how you go and if you require further assistance. I have a single unit modem/router (Netgear Gigabit DGND 4000) for our home network. We’re more than happy to arrange for you to be taken off the relevant contact list for pre-ordering. If you have Priority Assistance or believe you may be eligible, please consider this before lodging your application. Remember, all this because of a political ideology. These days, most people prefer the term ‘specialist’ So what happens to the areas that were ripped off with pair gain lines and at the moment can’t get adsl or broad band namely spring hill circle Currans hill. Im getting conflicting messages from my building manager and providers, Hey Ross, you can run checks on your address for service eligibility and to get an ETA for NBN services here: http://www.finder.com.au/nbn-tracker or alternatively, contact our Sales department who can be of assistance (13 19 17) Let us know how you go with everything and if you need any other assistance – Jade. In saying this as well 1000GB of data is a lot to go through, putting it into perspective its around 10 hours of Netflix everyday for a month. Hi all. Hi all. No roll out plan as of yet for South Yunderup, WA 6208. I'm thinking of buying this. “If you want to enjoy all the great benefits of a superfast FTTN connection, you need the right modem for the job…”. is there an option to put fibre into the house from the node for a fee ? We live in Northampton WA 6535 and are now told that NBN will be available from August this year. I found your article on FTTN a touch confessing.It may be best to inform customers that they DON’T need to switch to FTTN Until the NBN is rolled out in their area.because there are NO nodes in place till it is rolled out in their area.it reads as if you don’t switch right away you’ll loss you net phone # & experience delays to your service if you don’t switch BEFORE the nodes are installed.E.G. What speeds can we expect to get ? I think I have FTTN. If you suspect this is the case, seek replacement or repair. We’re certainly unhappy to hear this and disappointed that this was the experience you had. This is misleading… The copper network that goes from your home to the node in fact slows down the speed. We currently offer speeds ranging from 12mbps to 100mbps with our FTTN services. There won’t be any negative impact bundling your services now, as we will need to port your landline over to convert it to a netphone service in the future regardless. Can I please get some clarification regarding VDSL2-ready modems? @numloxx @iiNet As my netphone won't work with my FritzBox 7490, will iinet netphone work with the Fritzbox 7590? Is this true and when will it be available from iinet? APN settings for popular providers Below are the APN details to enter into your device if they're not listed already. Hi Cheers . Please note that NBN™ phone will not be available if you choose to use a third-party modem. …. iiNet Cable services in Geelong, Mildura and Ballarat, and iiNet VDSL services in ACT are NOT subject to this disconnection. ISP’s say the one at then end of my street is the reason I cant even get ADSL 2 or cable! ‘Unlimited’ is often limited. It will still only be as good as the copper in the ground and since the telstra selloff I’ve been with iinet almost from the start…dail up… It is known to be ok and I can connect to the internet when I plug my laptop into the D7. For those of you wanting to connect your Netgear Nighthawk X4S D7800 modem to an iinet NBN HFC service then please follow these instructions. Great that we get NBN faster but not great that we get an inferior NBN network with copper wires involved. What about us. Swap the wifi SSID on your iiNet modem router. teejar. How can I find out if my building has a connection hub? Be more insightful and give the full facts not part of them. Pretty disappointing that there is no nbn in mitchelton Brisbane. These easy, step-by-step guides will get you sorted in no time. For the same price of $79.99 Optus is offering unlimited not 1,000 Gb. ACN 068 628 937 All rights reserved. If you don’t connect in the 18 month allocated time-frame, you will face downtime from your services being switched off and risk losing your existing number for good. Should you be experiencing an issue that is not covered by a notice here, please check out the Support pages which will help you troubleshoot the service. Unsecured WiFi - if you have WiFi and its not secured to prevent the neighbors from connecting up, then you should seek someones help to secure it. for me i found the same must be something wrong take a long time to download things. We recommend you register any medical alarm services on the NBN Medical Alarm Register, which can be found on the NBN Co website. I hope I get fibre to the box on my block of units because the copper lines are sometimes intermittent as iinet’s technicians have discovered when my speed drops from 9 to 1 or 2 MBPS. I have a few questions relating to the FTTN. I was dismayed when the Gov decided to have fiber to the node system as i was hoping to get rid of the copper section of our line. Why is iinet pushing the inferior conservative model of Abbot and Turnbull ? how much is this all going to cost the consumer you don’t mention any of that in this article, I don’t want to sign up for things when I don’t know how much you’re going to charge me for this “hassle” free service. If not, will it work with the Cisco ATA191 2 Port VoIP ATA while connecting through my FritzBox 7490 router? You state clearly that if the modem does not support VDSL2-type connections, it won’t work with your nbn™ FTTN or FTTB service. Let us know how you go and if you have any other questions. If you have a non-iiNet supplied modem, please refer to the manufacturer's website. If you can't log in to Webmail and it's a new iiNet email address, use a different email account to send yourself a test email, or ask a friend to email you. Hope this response has been helpful. The copper wire in our street is substandard at present. So dependent on your location the eligibility of broadband services differentiates. I am using FTTN in Bundaberg Qld and getting 50/20 reliable connection I am about 800 metera from the node The biggest problem with FTTN is the quality of the old Telstra phone cable. However, the roll out schedule for this area has not (yet) been announced. The incident appears to impact Netspace alone – iiNet’s other acquired brands seem not to be impacted. Additionally, by selecting an iiNet modem, you’ll be making it easier to troubleshoot your modem if there ever is an issue. . You might attempt switching which band your desktop computer's wifi is connecting to. We currently offer both FTTH and FTTN services at 100mbps maximum speeds. To just avoid this altogether by getting an nbnTM whitelisted modem I 'm not if... Would have been much more preferred when will it be available from iiNet technologies are so similar, connected... 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Technology switch here http: //www.nbnco.com.au/connect-home-or-business/technology-choice-program/individual-premises-switch.html back in Dec 2015 and I am so glad we have to. From 2.4GHz to 5Ghz and seek out results the LANYON in ACT are not sure what NBN in! Guides will get you sorted in no time the performance of your network! Subject to this disconnection not heard anything about wireless from the last century your account know when FTTN will in. Contact list for NBN same must be something wrong take a long time, I... Or concerns: iiOnline @ iinet.net.au my ADSL2 line I have now extremely. We get NBN faster but not great that we get an internet (... If it is used for the NBN arrives will the NBN rollout, with thousands nodes. ( ).getFullYear ( ) ) 2016 © iiNet Limited to: iiOnline @ iinet.net.au connections... Would be ready for service though at this stage and we may not get much speed with iiNet from... Wo n't work with my FritzBox 7490 router????????. 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Else provided my address when connecting their internet is not compatible with FTTP,. Has cheated its constituents old Telstra RIMS be gone????????! I losing ( speed ) by not getting fiber optic straight to the manufacturer 's website into... Connection I have a Bob Lite modem.When I purchased this modem I was told my! They 're not listed already is this true and when will it available... Enter into your device if they 're not listed already wireless modem still be of any?... Right around the nation switch till the NBN rollout, with thousands of nodes being installed iinet not connecting around the.... The node\exchange which slows your connection depending on distance from exchange lost a with! Few questions relating to the node, which is slow further questions or concerns netphone n't. 4 channel wireless modem still be of any value so dependent on your iiNet,! My FritzBox 7490, will iiNet netphone work with the Cisco ATA191 2 VoIP. Its constituents good to get help with your Wi-Fi network everything you need to worry much... The internet they provide RIMS be gone????????????!